HD Hyundai Infracore has announced the global launch of the DEVELON Uptime Centre (DUC). The formation of the DUC is based on piloting of the company’s Machine Monitoring Centre (MMC) that started in 2021 and officially opened as the DUC at the end of January 2024 with an expanded scope of work to include customer-oriented remote services as well as monitoring.
The main central location for the DUC has been established on the 13th Floor of the HD Hyundai Global R&D Centre (GRC) in Seoul in South Korea. The DUC has been launched to enhance customer productivity by comprehensively utilizing digital-based service technologies and by quickly resolving remote support requests from customers and dealers/distributors.
The main services provided by DUC include Error Code Analysis, VR (Virtual Reality) Simulator, AR (Augmented Reality) Guidance, CAN BLACK BOX and more. These are facilitated with remote service functions through various digital technologies.
On 27 February 2024, Jaeyoung Moon, senior executive vice president and also head of the Construction Equipment Division and the company’s team of 28 personnel in charge of digital content development and operation attended the DEVELON Uptime Centre Workshop.
The workshop was held to assess the level of competitiveness of DEVELON’s digital services compared to competitors, and shared information on the technologies and roadmaps under development in various departments within the company, including the Electrical and Electronic Development Department and the HD Hyundai XiteSolution Technology Institute.
Moon says: “Using this workshop as a platform, we plan to internalise various digital technologies being developed in many fields so that they can be provided as customer-oriented services. Since the opening of the central DUC, branches have been opened not only in the Indonesian and Brazilian offices but also the regional offices in Europe, North America, Dubai and Ghana.”