To stay ahead of the market’s growing demand, conveyor solutions specialist Tru-Trac has upgraded its service facilities in KwaZulu-Natal and Mpumalanga. This work has included expansions to its service centres, warehouse capabilities and training facilities, according to national sales manager Guy Fitt.
“These strategic expansions are part of enhancing our branch infrastructure across major mining regions in South Africa,” says Fitt. “We are intensifying our direct support to customers in various ways including product supply, technical support and our installation and maintenance services for conveyor systems.”
Fitt highlights that the strengthening of the company’s presence in KwaZulu-Natal and Mpumalanga goes hand-in-hand with similar initiatives at established locations such as Rustenburg, Kuruman, Cape Town and Steelpoort, as well as its headquarters in Centurion. Distributors are also being appointed in strategic areas, to further enhance responsiveness to customers’ dynamic needs. Tru-Trac is active in a range of sectors including mining, cement and aggregate production.
“Our operational upgrades include expanded warehouse capabilities, training facilities and advanced service centres, designed to meet the growing demands of our customers,” he explains. “These facilities will offer our complete product lines including our high-performance belt scrapers, belt alignment systems, belt scales and maintenance services – all designed to minimise downtime and extend equipment life.”
Tru-Trac strategically chose its location in Richards Bay to optimise support for the port and shipping industries, improving material handling processes with its specialised equipment. Meanwhile, its expanded Middelburg facility will focus on serving the region’s coal and cement industries with local support and rapid response times.
“A key component of our regional strategy is the addition of skilled personnel,” says Fitt. “We have doubled our team of service technicians and engineers in these regions, ensuring that expert advice and maintenance experience are readily available.”
Both areas are led by experienced personnel supported by a dedicated customer service and technical support team that is committed to excellence.
“With these upgrades, Tru-Trac is not just investing in infrastructure; we are investing in our customers’ success,” says Fitt. “Our enhanced facilities and expanded team allow us to deliver unparalleled service and innovative solutions that our clients have come to rely on.”
As part of its commitment to local communities and sustainable practices, Tru-Trac is also implementing training initiatives at both the Richards Bay and Middelburg sites. This will enhance skills development through partnerships with local communities – facilitating job creation on new maintenance contracts.
“Tru-Trac’s upgraded facilities are operational and ready to support the needs of current and future clients,” concludes Fitt.
